Click here to follow us on LinkedIn:

Click here to share this page with your professional network:

Gary E. Hanes & Associates, LLC is devoted to community building and community development with a focus on helping managers of federally-assisted programs -- particularly assisted housing -- to address limited English proficiency.  We believe that communities, projects and programs are strengthened by underpinning them with inclusive and sustainable practices.

Gary E. Hanes & Associates, LLC, offers confidential limited English proficiency consulting services tailored to your needs.  We have a reputation for professional, quality service backed by experience and expertise in addressing this emerging need.

States, local agencies, private or nonprofit entities, and subrecipients that receive federal funds must adopt Language Assistance Programs.  We can help you navigate through this process by developing Language Needs Assessments, Language Access Plans, and training staff to better address client needs and to comply with Title VI of the Civil Rights Act.

“Everyone who applies for or lives in HUD-assisted housing should be able to access critical information about that housing, such as the application process, the terms of their lease, and the apartment building's rules. Language must not be a barrier to accessing affordable housing. Under fair housing laws, affordable housing providers have an obligation to make important information available to all applicants and tenants, including people whose primary language is not English.”

- Jeanine Worden

HUD’s Associate General Counsel for Fair Housing & Equal Opportunity 

"Good customer service is welcome in any language."

                          -  Erik Kingston, IHFA

"Kindness is a language that the deaf can hear and the blind can see."

                                                                        - Mark Twain

"Everyone smiles in the same language."

                                                           -  George Carlin

"If you talk to a man in a language he understands, that goes to his head.  If you talk to a man in his language, it goes to his heart."

                                                             - Nelson Mandella

"Interpreters will never be replaced by technology.  They will be replaced by interpreters who use technology."

                                                                -Bill Wood

"Language services expenses should be treated as a basic and essential operating expense, not as an ancillary cost."

                                                            -Asst. Attorney General Thomas Perez                 

“Laughter is the language of the soul.”

-Pablo Neruda  

"I am convinced that the hardest language for some people to speak is 'truth'." .

                                                                                                                            -Aunty Acid 

"Where a smile speaks a thousand words."

                                                        -Holland America Line 

"Boy, those French.  They have a different word for everything."  -Steve Martin

 "For last year's words belong to last year's language.  And next year's words await another voice." - T.S. Elliot  

 "English is not a sign of Superiority. And it should not be the only parameter to decide one’s intelligence and capacity." -line from the movie, Hindi Medium

"Speak in such a way that others love to listen to you. Listen in such a way that others love to speak to you." -  Anonymous

"The ability to speak several languages is an asset, but the ability to keep your mouth shut in any language is priceless." -  Anonymous

"Never make fun of someone who speaks broken English. It means they know another language." - H. Jackson Brown, Jr. 

"Silence is the language of the wise."  - Anonymous

"There is a voice that doesn't use words. Listen." - Rumi

"In any language a smile is gold." - Delta Dental, 2020 and 2022 Olympic sponsor

"The single biggest problem in communication is the illusion that it has taken place."  - George Bernard Shaw

"We make the finest Language Assistance Programs.

At a profit if we can. At a loss if we must.

But always fine Language Assistance Programs."  - adapted from Pappy Van Winkle

"May you find someone who speaks your language so you don't have to spend a lifetime translating your soul."  - Arabic saying

Most of our clients are housing-focused, but we produce Language Assistance Programs for all kinds of private and public clients. The property management companies we have assisted, manage more than 63,000 units of affordable multifamily housing in 25 states. -- Gary Hanes, December 2023